Purchase Protection
On-time Shipping
We support local community-wide delivery riders to ensure your orders arrive on time and in perfect condition.
On-time Delivery Guarantee
Claim and automatically receive compensation for delays in deliveries, without having to negotiate with the seller.
Inventory management
Better plan out and manage inventory knowing orders will be delivered on time.
Compensation for delays
If late delivery occurs, receive a coupon which can be used for future purchases.
Simplified process
Our team reviews your claim directly, saving you time spent negotiating with sellers.
How it works
Find products that support On-time Delivery Guarantee
Look for products with the On-time Delivery Guarantee badge. These products are eligible for compensation if they are not delivered on time.
Pay using your preferred payment method through our platform.
Make your purchase using any of the supported payment methods. Ensure you complete the transaction through our platform to be eligible for the guarantee.
Make a claim if delays occur
If products are not delivered by the agreed date, go to My orders > Order details to make a claim.
Get compensation
Collect platform coupons that can be used on future 1 Market Philippines purchases.