Contact Us

We would love to hear from you! Whether you have a question, feedback, or just want to say hello, feel free to reach out to us. Our team is here to assist you with anything you need.

Contact Us

Need help?

You can contact 1 Market Philippines customer service for help.

Contact Us →

Office Address

C-11 Manlunas St. Barangay 183, Pasay City, Metro Manila, Philippines (+63 966 998 1628)

How to Return →

We are also available on social media

Instagram

1 Market Philippines Official

@1MPH

Facebook

1 Market Philippines

@shop1mp

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1 Market Philippines

@shop1mp

Tiktok

1 Market Philippines Official

@1MPH

Have a question? Well, we've got some answers.

Order issues

How to search for items on 1 Market Philippines →I received an email about an order I did not place →How to remove an item from my cart →Why was my credit card declined during checkout? →Where is my order ID? →How can I make a change or modify items in my order? →How to cancel an order? →How to leave a review? →

Shipping & Delivery

How do I update my shipping address? →How do I track my order? →How do I know if my order has been shipped? →How do I know when my order will arrive? →What should I do if I am missing item(s) from my order? →What should I do if my order is delayed? →My tracking says my package was delivered, but I haven't received it →

Return & Refund

How to return or exchange an item on 1 Market Philippines →How do I ship my items back? →How do I track my refund? →What if I received an item damaged or not as described? →

Product & Stock

How do I know if an item is in stock? →Your sizing chart is different from what I'm used to →Item doesn't have my size →

Managing My Account

How to change my account password →How to change my address →How can I delete my account? →How to change my email address →How to find my order in my account →How to make my account more secure →I can't log in to my account →

Payment & Promos

Unknown charges →What payment methods do you accept? →Why has my payment been declined? →Avoiding payment scams →How to redeem a promo code →Where can I get the discount? →Why was my promo code not applied? →My coupon code is expired. Can I request another one? →

Your Security

Report something suspicious on 1 Market Philippines →How does 1 Market Philippines protect my information? →Is it safe to shop on 1 Market Philippines? How will my information be used? →How to recognize scams and phishing emails →Guidelines for safe internet access →

Policies & Others

What is 1 Market Philippines's shipping policy? →What is 1 Market Philippines's return policy? →What is 1 Market Philippines's privacy policy? →How should we leave comments on 1 Market Philippines? →What is 1 Market Philippines's community guidelines? →What is 1 Market Philippines's intellectual property policy? →

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