Purchase Protection
Money-back policy
We will assist you in reaching a satisfactory resolution, including refunds or compensation, for product quality issues or other breaches of our terms and conditions
Refund policy
Claim refunds if orders haven't been shipped, are missing, or arrive with product issues (e.g., defective, incorrect, damaged, etc.).
30 or 60-day refunds
You are entitled to refunds within 30 or 60 days from the delivery date depending on the seller's policy.
Quick refunds
If you cancel within 2 hours of payment and the order has not yet shipped, you can claim a full and immediate refund.
Resolution support
If there's a problem with your refund, we will help mediate to get your money back.
How to apply for a refund
Apply for refund if order doesn't meet the agreed terms
Go to My orders > Order details to apply.
Negotiate with seller or request refund
If the seller does not respond or you are unable to reach a consensus, escalate the case for 1 Market Philipines to help resolve.
Get your money back
Receive your refund after the case is processed.