Purchase Protection
After-sales protections
Enjoy peace of mind with our after-sales protections, ensuring your purchases are secure and hassle-free.
On-site service & free replacement parts
Receive additional support with our on-site installation, maintenance, repair, and free replacement parts services after purchasing a service through 1 Market Philippines. Service is provided in your local area or an installer will come to you. Claim compensation if the service received differs from the agreed terms.
Note: This after-sales protection applies only to services purchased through 1 Market Philippines. All products (including food, non-food, and digital items) purchased through other platforms are not eligible.
How to apply for after-sales service and support
Find products that support after-sales services
Find product that support "On-site service and free replacement parts" or "Free replacement parts".
Apply for service
Go to My orders > Order details to fill in your request.
Receive service
Seller provides a solution, or you are eligible for compensation. To view your after-sales requests, go to > Orders > Refund Requests > After-sales services.