FAQS

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Select a topic to get help with items, shipping, return or refund problems, etc.

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Unknown charges

Report something suspicious on 1 Market Philippines

How to return or exchange an item on 1 Market Philippines

My tracking info says my package was delivered, but I haven't received it.

How do I ship my items back?

What should I do if I am missing item(s) from my order?

Why can't I find my order in my account?

How do I track my refund?

What if I received an item damaged or not as described?

Is it safe to shop on 1 Market Philippines? How will my information be used?

All help topics

Order issues
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Return & refund
Product & stock
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